If a pipe bursts in Coeur d’Alene, shut off the main water supply right away, drain the lines by opening faucets, photograph the damage and call a plumber. Know where the main shutoff is before it is needed. Call the number to get a quote from a participating local contractor.
Danger first. For a gas smell, fire, electrical contact with water or anyone at risk, call 911 or the gas utility before anything else. Availability and response times depend on the contractor, so ask on the call.
Steps, in order
Shut off the main water supply. Angi puts this first because as long as water stays on, it keeps leaking into the home (Angi). In colder climates the main shutoff is often in the basement near the front of the house (HUB International).
Check electricity. If water is near wiring, the panel or appliances, do not stand in water. Shut off the breaker only if it can be reached safely.
Drain the lines. Open faucets to relieve pressure and drain the pipes.
Photograph everything before cleanup, and contact the insurance company. Nationwide, quoted by CNBC, also puts turning off the main valve first (CNBC Select).
Call the number and describe where the pipe split and how long the water ran.
Why pipes burst in winter
When water in a pipe freezes, it expands and can split the pipe. The split often shows up after the thaw, when water starts flowing again. January in Coeur d’Alene averages a low around 21°F (published weather averages). See frozen pipes for prevention and thawing.
What to tell the contractor
Where the pipe split, and whether it is visible.
Whether the main is off and the water has stopped.
The pipe material, if known.
Whether anything electrical got wet.
After the repair
Why pipes burst
Freezing is the classic cause in the Coeur d’Alene area. Water expands as it freezes, and the pressure builds between the ice and a closed faucet, which is why the split often shows up downstream of the frozen spot. Old corroded pipe, high water pressure and a failed fitting also cause bursts.
Steps in order
Find and close the main shutoff valve. Know where it is before an emergency; the water meter box or the house entry point are the usual places.
Open the lowest and highest faucets to drain the lines.
If the water heater is affected, turn off its power or gas.
Photograph the damage and the source of the water.
Call the number. If the leak is near electrical outlets or the panel, stay away and say so on the call.
What the contractor looks for
The contractor finds the failed section, cuts it out and replaces it with new pipe and fittings, then restores pressure slowly and checks for further leaks. When one pipe has burst from freezing, others in the same area may be damaged, so a check of nearby runs is common.
Cleanup and prevention
After repair, the drying and cleanup are a separate job and usually go to a water damage contractor. To prevent a repeat, insulate pipes in exterior walls and crawl spaces and let faucets drip during hard freezes.